Question 1

How does the cryptocurrency exchange work?

Accepted Answer

Our exchange process is simple and fast. First, select the cryptocurrency you want to exchange and the one you want to receive. Enter the amount you wish to exchange, and we'll show you the estimated amount you'll receive. Click "Exchange" to create your transaction, and you'll receive a deposit address. Send your cryptocurrency to this address, and once we receive and confirm your transaction, we'll automatically send the exchanged cryptocurrency to your provided wallet address. The entire process typically takes 1-5 minutes depending on network confirmation times.

Question 2

What cryptocurrencies do you support?

Accepted Answer

We support a wide range of popular cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Litecoin (LTC), Solana (SOL), Monero (XMR), Tron (TRX), USDC, USDT (on multiple networks including ERC20, TRC20, and BEP20), and Ripple (XRP). We regularly add support for new cryptocurrencies based on user demand and market trends. Each cryptocurrency may be available on multiple blockchain networks, giving you flexibility in how you transact.

Question 3

Do I need to create an account?

Accepted Answer

No account creation is required for exchanges. We believe in providing a seamless, registration-free experience. Simply enter your exchange details, provide your receiving wallet address, and complete your transaction.

Question 4

Is KYC required?

Accepted Answer

We maintain a privacy-first approach and do not require KYC for standard exchanges to ensure fast, anonymous transactions. However, in compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations, we may request verification for transactions that appear suspicious. We'll notify you if verification is needed for your specific transaction to ensure a safe environment for all users.

Question 5

How long does an exchange take?

Accepted Answer

Exchange times vary depending on the cryptocurrencies involved and network congestion. Typically, exchanges are completed within 1-5 minutes. Once we receive your deposit with sufficient network confirmations, the exchange and payout are processed immediately. You can track your exchange status in real-time using the order ID provided.

Question 6

What are your fees?

Accepted Answer

Our fee structure is transparent and competitive. All fees, including our service fees and blockchain network fees, are already included in the exchange rate you see. There are no hidden fees.

Question 7

What are the minimum and maximum exchange amounts?

Accepted Answer

Minimum amounts vary by cryptocurrency pair and are typically set to ensure the exchange is economically viable after network fees (usually starting from around $20-50 equivalent). There are no maximum limits on exchange amounts - you can exchange as much as you like, subject to available liquidity. You can see the specific minimum limits for your selected pair displayed below the exchange amount field.

Question 8

How can I track my exchange?

Accepted Answer

After creating an exchange, you'll receive a unique order ID and will be redirected to a tracking page. This page displays real-time status updates including: waiting for deposit, deposit received, exchange in progress, and completed. You can bookmark this page or save the order ID to check your exchange status at any time. We also provide blockchain transaction hashes (TX IDs) so you can independently verify your transactions on blockchain explorers.

Question 9

What if I send the wrong amount or to the wrong address?

Accepted Answer

Please double-check all details before sending cryptocurrency. If you send an incorrect amount, our system will attempt to process the exchange based on the actual amount received. If you send to the wrong address or wrong cryptocurrency type, recovery may not be possible as blockchain transactions are irreversible. However, if you encounter any issues, contact our support team immediately with your order ID and transaction details. We'll do our best to assist you, though we cannot guarantee recovery in all cases.

Question 10

Can I cancel or refund my exchange?

Accepted Answer

Once you send cryptocurrency to the deposit address, the exchange is initiated and cannot be cancelled. Due to the irreversible nature of blockchain transactions, we cannot offer refunds in the traditional sense. However, if there's an error on our end or unusual circumstances, please contact support immediately. We evaluate each case individually. If you haven't sent funds yet, simply don't send them to the deposit address and the exchange order will expire automatically after the time limit.

Question 11

Do you offer customer support?

Accepted Answer

Yes, we provide dedicated customer support to assist with any questions or issues. You can reach our support team through the contact form on our Contact page. We typically respond within 2-24 hours depending on the complexity of your inquiry. For urgent matters related to active exchanges, please include your order ID in your message for faster assistance. Our team is knowledgeable about cryptocurrency transactions and committed to helping resolve any concerns.

Question 12

What happens if the exchange rate changes?

Accepted Answer

We offer floating exchange rates, which means the rate is always based on the current market price at the time your deposit is received and processed. The rate displayed when you create your order is an estimate only and may change by the time your transaction is processed. The final exchange rate will be the live market rate when your deposit arrives with sufficient network confirmations.

Frequently asked questions

Still have questions?

Frequently asked questions